Auto Attendant (IVR Voice Menu)

Auto Attendant is your virtual receptionist or IVR, that can greet all inbound calls and direct the caller to the department they requirer. Example: “Welcome to Our Company if you would like to speak to our customer service team press one, accounts press two….”

Auto Attendant Options #

• Use time schedules to set when your auto attendant in be active.
• Set a time for response time, before the Auto Attend message replays.
• Choose how many times to replay Auto Attend message, before the calls get directed to the number Auto Attend is set up on.
• Create a greeting only. Limit the Auto Attendant to a greeting message then use the call forward to route the call once the greeting message completes (see simple Quick Guide – Greeting Only).

Setting up Auto Attendant #

1. Log in to the portal, go to ‘Voice’ and select number you wish to set up Auto Attendant.
2. Select Incoming Calls > Auto Attendant.
3. Either record your Auto Attendant message by dialing *22 or upload your recording in Media.
4. Set your time you want your Auto Attendant play.
5. Select the numbers you want to use for in your Auto Attendant. Note: If you are planning on using extension think about creating cohesion with your extension dialing numbers.
6. Click Save settings to update your settings (see Quick Guide – Simple Queue below).