Terms and Conditions | IT Support, Web Services - Concentric

Terms, Conditions and Policies


Concentric Digital Solutions Ltd reserves the right to change our terms, conditions & policies at any time.

1. Appointments are billable for a minimum of 1 hour unless otherwise agreed, with the minimum charge being $110.00.

2. Beyond the first billable period of time (as above), you will be billed in quarter hourly increments at a rate of $27.50 per quarter hour

3. All prices given include GST

4. In some situations it is required that we pause the appointment and come back at a later date, in this case, any time (rounded to the nearest ¼ hour) not used in the minimum appointment time will be carried over to the next appointment. Payment must be tendered for the minimum amount at this time, however.

5. Payment is required to be tendered at the end of the appointment unless otherwise agreed. If you wish to pay by internet banking then you need to make the payment immediately at the end of the appointment.

6. For us to be able to provide you with the best possible service, you need to provide us with any information as requested by us. If you are unable to provide information which is required for us to undertake our services for you, then we may need to end the appointment and schedule a new one when you are able to provide the details. In these situations, we are unable to transfer any unused minimum time.

7. We absolutely endeavour to achieve the objectives of the appointment but we are unable to guarantee everything that has been discussed can be completed.

8. After the appointment, if you are experiencing issues with anything we have assisted with during the appointment, please advise us within 14 days of the appointment. We will attempt to assist with any issues remotely during this time, free of charge. If another onsite appointment is required, you will need to pay for a half-hour call out which is $55 including GST. If we find that we have made a mistake or we didn’t do something which would prevent an issue, we will waive this fee.

9. The extent of any liability attributable to Concentric is any money paid for labour only.

10. Any physical products or software purchased via Concentric remains our property until you have paid in full